Help/Subscription and payments
If I cancel, what happens to my documents?
The plan stays active until the end of the paid period. You then have 5 days in which everything still works, so you can renew calmly.
After those 5 days your documents are locked: you see them on Home with a padlock, but you can't open, edit, print or share them, and shared links stop working. Nothing is deleted: as soon as you subscribe to any plan, Plus or Pro, they all unlock at once.
In the same section
- How can I pay
- I upgrade mid-month: what do I pay?
- I move to a lower plan: what happens?
- Can I get a refund?
- When the subscription renews
- The payment didn't go through
- Changing card or payment details
- Can I get an invoice?
- Can I buy extra credits without changing plan?
- Do unused credits carry over?
- Can prices change?
- I have a gift code and I'm already subscribed
- I'm under 18: can I subscribe?
- Are there discounts for students or schools?
Didn't find the answer? Write to support@withvesta.it.