Help/Subscription and payments
The payment didn't go through
This happens if the card has expired or has no funds. Stripe retries automatically over the following days and we let you know by email. Meanwhile the plan stays active for a few days.
If the payment doesn't succeed within that time, the plan ends and 5 days later your documents are locked. As soon as you update your card and reactivate the plan they all unlock: nothing is deleted.
In the same section
- How can I pay
- I upgrade mid-month: what do I pay?
- I move to a lower plan: what happens?
- If I cancel, what happens to my documents?
- Can I get a refund?
- When the subscription renews
- Changing card or payment details
- Can I get an invoice?
- Can I buy extra credits without changing plan?
- Do unused credits carry over?
- Can prices change?
- I have a gift code and I'm already subscribed
- I'm under 18: can I subscribe?
- Are there discounts for students or schools?
Didn't find the answer? Write to support@withvesta.it.